Sales & Customer Service Assistant

Lug & Carrie was established in January 2020 with a mission to provide sustainable and efficient forms of transport that are not only good for people but also the cities they live in. We currently offer really useful eBikes on a flexible subscription in Melbourne and Sydney and are growing quickly.

To help us get more people riding and to continue providing great service for our all-inclusive subscription, we’re currently looking for someone in both Melbourne and Sydney who would love working with our customers and who knows or wants to learn their way around our amazing eBikes. In this role you will be responsible for:

• Providing excellent customer service online and over the phone – for the primary purpose of getting customers riding the right bike and supporting them when Electric
• Providing excellent customer service in person – from our local hub or on the road during mobile deliveries and service events
• Assisting the coordination of our customer service experience – through booking, scheduling and supporting in-store and mobile service events
• Developing basic bike maintenance skills to enable the diagnosis of customer bike issues and perform repairs

We’d love to hear from you if you are an energetic and enthusiastic individual, who:

• has experience working in a retail or customer service role, with direct experience in the cycling industry highly desirable
• has excellent interpersonal and communication skills
• can effectively manage and organise work in a systematic and timely manner
• enjoys completing systems and administrative tasks efficiently and thoroughly
• has a demonstrated ability to work in a team environment
• holds a current full Australian driver licence

The team at Lug & Carrie are passionate about what we do and are excited to welcome new people into the mix. We provide learning and development opportunities and a flexible work environment where you can thrive, all while riding a premium eBike!

Lug & Carrie values the diversity of the people we hire and the customers we serve. All qualified applicants are encouraged to apply.